Communication Tools
Need assistance with utilizing the various communication tools within the application?
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When accessing the system, most users are presented with the occurrence book overview. This overview provides incident indicators for the past 24 hours, broken down by emergency and non-emergency reports along the top. Active incidents appear on the right-hand side, with details about the incident type, dispatcher, date and time, reference number, latest occurrence
There are several ways to add entries to the occurrence book. The first is via the occurrence book overview . Enter the desired message into the input field at the top of the occurrence book tile and press Enter. Entries can be
To share incident specific Occurrence Book Entries , also known as Action Logs or Communication Logs, with other system users via email or text message, open the desired incident report in edit mode by clicking the pencil icon located in the top right-hand corner of the
The system allows users to update occurrence book entries. This is done by clicking the Edit button on the occurrence book overview. For general entries, the Edit button opens a modal window with entry details. On the left-hand side of the screen users can updated the Basic Information and Narrative. On the right-hand side of the screen users can share the update
The system provides the tools for text messages and emails to be sent to public recipients directly from within the system. To view the history of sent text messages, navigate to the Text Message History option within the Messaging module. Messaging → Text Message History This page will provide an overview of recent messages sent from the system, including the
The system provides a dedicated area for managing notification types, which ensures that users stay informed on various events and updates. To access this function navigate to the Notification Type option within the Notifications module. Categorising different notification types, such as ‘Weather Warning' or 'Incident Notification’ allows users to effectively